Question Details

(Solved) Exam 5 (Revision) Question 1 of 40 Which of the following

Technical Communication


Exam 5 - Questions Review (Chapter 11,12,13,14,15,16)

 Per my attachment, there are 40 questions. There are 20 questions which are already answered correctly highlighted in yellow. There 20 questions that are not highlight in yellow that I need assistance with. 

The Book name below:

Technical Communication - Pearson -Thirteenth Edition - John M. Lannon Laura J. Gurak



Exam 5 (Revision)


Question 1 of 40


Which of the following statements is LEAST accurate?



2.5 Points



A. Use simplified clip art liberally.


B. Provide a sense of scale in videos.


C. Label the important parts of illustrations.


D. Use directional markers in diagrams when necessary.


Question 2 of 40


When adding headings, be sure to:



2.5 Points



A. use no more than two levels of headings.


B. avoid using all capital letters.


C. include orphans periodically to show consistency.


D. None of the above. P310-311


Question 3 of 40


Which of the following is true?



2.5 Points



A. Distortion for the sake of emphasis is often justified.


B. Photographs you find on the web can be used freely.


C. Icons resemble the items they represent.


D. Flowcharts move from bottom to top, showing how the process moves up.



2.5 Points



Question 4 of 40


Which of the following statements is true?


A. The passive voice should always be avoided.



B. Using the term "Ms." is an out-of-date convention and should be avoided.


C. Each step in a list of instructions should begin with a noun.


D. Jargon can be useful in communications among specialists.


Question 5 of 40


Which of the following statements is NOT valid?



2.5 Points



A. A noun that has been formed from a verb and ends in ion is called a nominalization.


B. Combining sentences can help deemphasize some ideas and emphasize others.


C. Avoid using short sentences in technical wring.


D. Use first-person language for people with disabilities.


Question 6 of 40


To write fluently:



2.5 Points



A. use long sentences for special emphasis.


B. use a consistent sentence length.


C. use a consistent sentence construction.


D. combine related ideas.



2.5 Points



Question 7 of 40


Graphs generally do NOT incorporate:


A. shapes.


B. photographs. P263


C. shades.



D. patterns.


Question 8 of 40


Which of the following statements is MOST accurate?



2.5 Points



A. For variety, switch between serif and sans serif fonts in document.


B. A 2-inch inside margin is appropriate for a bound document.


C. For consistency, font size in headings and text should be the same.


D. Use as little white space as possible.


Question 9 of 40


Bulleted lists are appropriate for:



2.5 Points



A. organizing similar items.


B. enumerating a sequence of steps.


C. drawing attention to headings.


D. None of the above.



2.5 Points



Question 10 of 40


In choosing the appropriate tone:


A. use a semiformal tone when you want to sound conversational.


B. when in doubt, avoid being too casual. P233


C. use a formal tone with subordinates.


D. use an informal tone with superiors.


Question 11 of 40


Which of the following statements is MOST valid?



2.5 Points



A. Margins of half an inch or smaller are desirable for most documents.


B. PDF files typically cannot be altered or manipulated by readers.


C. Page design and document organization are synonymous.


D. In a long document, the front matter should not have page numbers.


Question 12 of 40


When constructing bar graphs:



2.5 Points



A. vary widths of the bars for emphasis.


B. use numbers or gradations that are evenly divided.


C. use the same colors or shades for multiple bar graphs.


D. do not include a title.



2.5 Points



Question 13 of 40


When designing a Web page, which of the following should be accommodated for?


A. Small screen sizes


B. Reduced resolution


C. Reader resistance to scrolling


D. All of the above.


Question 14 of 40


Left justified text has:


A. even right margins.


B. uneven left margins.


C. Both a and b



2.5 Points



D. None of the above.


Question 15 of 40


Which of the following is a valid statement?



2.5 Points



A. Initializing a memo is an outdated practice.


B. Readers generally prefer memos to have an indirect style.


C. Memos generally focus on one topic.


D. A memo is always preferable to a phone call.



2.5 Points



Question 16 of 40


Unjustified text:


A. has uneven spacing between words.


B. is common for formal materials.


C. is appropriate for letters and memos.


D. All of the above.


Question 17 of 40


For illustrating a trend over time, the appropriate figure is typically a:



2.5 Points



A. table.


B. line graph.


C. pie chart.


D. Gantt chart.


Question 18 of 40


Which of the following statements is LEAST accurate?


A. Color can be used for headings.



2.5 Points



B. Color helps readers focus on essential information.


C. Use very bright colors to draw attention to text.


D. Bold or shading can be used instead of color.



2.5 Points



Question 19 of 40


Which of the following statements about tone is MOST accurate?


A. Never use contractions.


B. Vary the tone of a document from section to section as needed.


C. Never use ?I? or ?we? in a technical document.


D. Using ?you? and ?your? will help a writer connect with readers.


Question 20 of 40


Paragraphs in a document should:



2.5 Points



A. all be about the same length.


B. be consistently short.


C. be consistently long.


D. vary in length.


Question 21 of 40


The ?you? perspective in a letter is MOST appropriate:


A. in the salutation.


B. in the first sentence of the letter.


C. in the concluding paragraph.


D. throughout the letter.



2.5 Points



2.5 Points



Question 22 of 40


When creating workplace emails:


A. try to incorporate emoticons for greater connection with your audience.


B. apply a conversational, informal style.


C. don?t include a signature block.


D. None of the above.


Question 23 of 40


Privacy issues apply to:



2.5 Points



A. email only.


B. texts only.


C. email and texts.


D. neither email nor texts.


Question 24 of 40


A memo should:



2.5 Points



A. be grammatically correct.


B. always use the direct approach.


C. never adopt an informal tone.


D. always be sent on paper.


2.5 Points



Question 25 of 40


To manage your email:


A. keep your inbox under 50 messages.


B. save important attachments on your computer.


C. create folders for organizing and retaining messages.


D. All of the above.


Question 26 of 40


A memo is MOST appropriate for:



2.5 Points



A. relaying information within an organization.


B. resolving a simple issue.


C. addressing a sensitive topic.


D. asking a quick question.


Question 27 of 40


The standard term for sending angry, sarcastic, insulting emails is:



2.5 Points



A. embellishment.


B. stalking.


C. flaming.


D. invective.



2.5 Points



Question 28 of 40


The style of a memo should be:


A. clear.



B. concise.


C. fluent.


D. All of the above.


Question 29 of 40


Distribute a memo to:



2.5 Points



A. the media.


B. everyone in your organization, even if only a few people need to read it.


C. the people who need the information.


D. a couple of administrative assistants, and let them pass along the information.


Question 30 of 40


Email is best used to send:



2.5 Points



A. routine, simple messages.


B. complex projects or problems.


C. confidential messages.


D. large files.



2.5 Points



Question 31 of 40


Which of the following statements is LEAST accurate?


A. A memo that is longer than one page should include headers on subsequent pages.


B. Memos must never be longer than one page.


C. A table may be included in a memo.


D. Bulleted or numbered lists may be appropriate for memos.



Question 32 of 40


When sending email to a global audience:



2.5 Points



A. use humor to break the ice.


B. write in long, complex sentences to impress the audience.


C. avoid being blunt and too direct.


D. use slang and idioms to enliven the text.


Question 33 of 40


To write an effective sales letter:



2.5 Points



A. begin with a long and detailed introduction.


B. exaggerate claims.


C. clearly state any benefits for the reader.


D. avoid asking the reader to take action.



2.5 Points



Question 34 of 40


Transmittal memos:


A. accompany packages of materials being sent from one place to another.


B. are for intradepartmental purposes only.


C. are used only for governmental correspondence.


D. are outdated in the 21st century.


Question 35 of 40


In the standard block letter format, the:


A. enclosure notation appears before the complimentary closing.



2.5 Points



B. heading appears above the date.


C. sender?s address is omitted.


D. sender?s signature appears above the complimentary closing.


Question 36 of 40


Email privacy can be compromised when:



2.5 Points



A. everyone on a group mailing list automatically receives a copy of the message.


B. messages are saved in backup files that are later accessed by others.


C. someone with your password accesses your email account.


D. All of the above.



2.5 Points



Question 37 of 40


Which of the following is NOT correct?


A. Use of bullets and headings is inappropriate in email messages.


B. For most simple correspondence, email is the correct format to use.


C. Always assume that any email message you send will be read by unintended audiences.


D. Texting is a bad choice for communication that requires careful editing.


Question 38 of 40


A transmittal memo:


A. distributes bad news to the recipients.


B. distributes good news to the recipients.


C. accompanies long reports or proposals.


D. distributes both bad and good news to the recipients.



2.5 Points



Question 39 of 40


To format a memo:



2.5 Points



A. do not use paragraphs.


B. single-space within paragraphs and double-space between paragraphs.


C. double-space within and between paragraphs.


D. indent the first line of a paragraph.



2.5 Points



Question 40 of 40


Which of the following is a valid statement?


A. Initializing a memo is an outdated practice.


B. Readers generally prefer memos to have an indirect style.


C. Memos generally focus on one topic.


D. A memo is always preferable to a phone call.




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Oct 15, 2019





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